Ceylon mate – Privacy Policy

Effective Date: 12/06/2025

Ceylon mate (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and mobile app.

1. What Information We Collect

a. User Account Information (Buyers & Sellers)

  • Full name
  • Email address
  • Phone number
  • Delivery or pickup address
  • Encrypted password

b. Order & Payment Details

  • Order history
  • Payment transaction records

    Note: Payment details are processed via secure third-party providers; we do not store card data.

c. Seller Registration Details

  • Business name
  • ABN (Australian Business Number)
  • Pickup location
  • Bank/payment details for payouts
  • Product and listing information

d. Technical & Usage Information

  • Device type and operating system
  • IP address
  • App or website usage behavior

2. How We Use Your Information

We collect and use your information to:

  • Create and manage accounts
  • Process and track orders
  • Verify and onboard sellers (including ABN validation)
  • Make seller payouts
  • Send service communications (e.g., order status, updates)
  • Improve app and site functionality
  • Meet legal and tax obligations

3. How We Share Your Information

We may share your data with:

  • Third-party payment gateways (to handle secure transactions)
  • Buyers or sellers, where necessary for order fulfillment
  • Regulatory bodies, if required by law (e.g., for verifying ABNs)
  • IT and service providers who support our operations (under confidentiality agreements)

We do not sell or rent your personal information to anyone.

4. Data Storage and Security

Your information is stored securely using industry-standard encryption and firewall technologies.
Access is strictly limited to authorized personnel.

5. Your Rights

You may:

  • Request access to your personal data
  • Correct or update inaccurate information
  • Request deletion of your account and personal data

📧 To submit a request, email us at: Ceylonmate@outlook.com

6. Cookies and Analytics

We use cookies and analytics tools to:

  • Keep you signed in
  • Remember preferences
  • Analyze usage to improve the platform

You can control cookies via your browser or device settings.

7. Children’s Privacy

Ceylon mate is not designed for children under 13, and we do not knowingly collect their data.

8. Changes to This Privacy Policy

We may revise this policy at any time.
Changes will be posted here with an updated Effective Date.

9. Contact Us

For any privacy-related concerns, contact us at:
📧 Ceylonmate@outlook.com